FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept PayPal and major credit and debit cards. All payments are processed securely.

Can I change or cancel my order?
Contact us within 24 hours of ordering and we'll do our best to update or cancel it before it ships.

Shipping & Delivery

How long does delivery take?
Orders are processed in 1–3 business days. Estimated delivery is 7–15 business days in Europe and 10–25 days elsewhere. See our Shipping Policy for details.

How do I track my order?
You'll receive a tracking number by email once your order ships. You can also use our Track Order page.

Do you ship internationally?
Yes, we ship to most countries. Shipping is calculated at checkout.

Returns & Refunds

What is your return policy?
We offer a 30-day return window (and a 14-day EU right of withdrawal). See our Refund & Returns Policy.

My item arrived damaged — what do I do?
Contact us within 14 days with photos and we'll arrange a free replacement or refund.

Still need help?

Reach our team any time via the Contact page. We typically reply within 24–48 hours.